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IT Service Desk Manager

About us

good just got exciting! Using technology to create the world’s No.1 healthier snack brand, graze continues to grow and offer new ways for our consumers to snack through eCommerce, Subscription and Retail. We combine a love of food with a pioneering use of technology and product innovation to create delicious snacks with healthy benefits. We’ve come a long way since we shipped our first nibble box becoming one of the fastest growing companies in the UK with our recent entry into the US market viewed the most successful launch in history for a UK brand.

The role...IT Service Desk Manager...
 
The IT Service Desk Manager role here at graze is crucial in order to keep the organisation running smoothly, whether it is a PC issue in an office or a new network that needs installing in one of our factories, this role leads the team that make this happen.
 
What you’ll be responsible for...
 

  • Managing the team and ensuring it hits its SLA’s
  • Effective support of all Hardware (PCs, Macs, routers, switches, servers etc)  in our offices and warehouses
  • Management, licensing control and support of all business software (G-Suite, O365, etc)
  • Ensure all Networking (Cisco) issues and new installations are best in class
  • Owning the relationships with 3rd party providers (Telecoms, software, services)
  • Security leadership for all office systems and networks

 
What we are looking for in you...
 

  • A great, proactive and positive team leader who really cares about their team and can help ensure that it is working in the best way possible. 
  • An understanding of security standard, protocols and procedures to ensure we keep graze’s systems as secure as possible
  • Ability to work in a fast moving, technically orientated businesses, both within the office and warehouses / manufacturing plants 
  • CCNA – Routing & Switching, with proven experience maintaining and installing new networks 
  • Microsoft MCSE is desired, experience installing and running Server 2012 R2
  • Good Microsoft and Apple experience
  • The ability to control budgets and experience in working with 3rd party suppliers to get the best deals and solutions possible
  • The ability to define a solution and work with other teams to get this implemented 
  • Good understanding of VPNs
  • Ideally have experience or basic understanding of AWS

 
 What we will expect in first 6 months...
 

  • Ensure that you have a built a good relationship with your team and ensure that the IT team runs smoothly, team members are being well managed and it maintains its SLA’s
  • Deal with all warehouse and offices issues in the UK and US in a timely manner
  • Procure and manage all licenses within the organisation 
  • Demonstrate good Cisco, Microsoft and Apple experience with the ability to lead and mentor other members of your direct team and within the organisation.
  • Come back with recommendations on how we can improve our services to the organisation whilst understand what opportunities we have to reduce costs

 
What’s in it for you?...

  • A great opportunity to pick up a well run, established and effective team and office systems set up
  • The chance to look after a growing, exciting company’s systems and make a real difference to what we can achieve
  • graze is a young company, moving into new commercial areas including Retail, Online and new geographies, so you’ll be joining a progressive and expanding company which offers learning and opportunity for you to grow. 
  • There’s some seriously smart, agile, informed, helpful, modest, funny and dedicated people in the business! 
  • You’d be part of a culture that revolves around us doing a great job by being helpful, open, inclusive, pioneering, commercially aware, persistent and honest.  
  • We encourage active learning with access for all employees to our studio sessions, job specific learning and networking opportunities.
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